Richardo Hinds

About Me

Artist, Thinker, Creative Doer

Richardo J. Hinds: Tech Trailblazer

Meet Richardo J. Hinds, a tech enthusiast with a solid foundation—a Bachelor's Degree, Canadian Diplomas, and sought-after certifications like CompTIA A+ and Security+. I've crafted this website to chronicle my Tech Journey and showcase my passion for technology.

I'm on a mission to enhance my tech prowess, with a burning desire to break into the Cybersecurity domain. Watch out for my journey as I navigate the dynamic world of technology, leaving an impactful mark in the Cybersecurity landscape. Stay tuned for the evolution of Richardo J. Hinds – your next tech trailblazer!

 

 

Testimonials

Technical Badges

https://techbyhinds.com/wp-content/uploads/2023/02/A-600x600.png
https://techbyhinds.com/wp-content/uploads/2023/02/sec-600x600.png

Home Lab

Developed and implemented a comprehensive virtualized home lab to replicate essential IT infrastructure components.

Home Lab Detail: Administrating Active Directory, backing up endpoints, configured file server, implemented a ticketing system and Inventory Management System, Configure Phone System, Endpoint Protection, VPN, Drives Encryption, and website Hosting.

Experience

Technical Support Specialist

July 2021 - February 2025

Innovatia

Technology services company delivering implementation and support solutions for enterprise clients across IT infrastructure.

Successfully migrated and configured over 120+ company telephony systems across North America, with 98% success rate of seamless transitions. Received MVP awards and consistently earned five-star ratings from customer satisfaction surveys.

Logged system errors and submitted hardware tickets using ServiceNow, ensuring timely escalation and resolution of user issues.

Managed project documentation and progress tracking in Maven link, including milestone achievements, resource hours, key communications, and completion status reporting.

Provided daily technical support to technicians and business partners across North America,

Resolved hardware, software, and system issues via ServiceNow, maintaining high SLA response and resolution rates.

Developed detailed technical guides and documentation, including lab-tested configurations and screenshot-based how-tos.

Played a key role in the company’s largest IT project, migrating 186 branch locations. Configured sites, supported 20+ field technicians on-call, and delivered detailed documentation to management.

Promoted to lead IT migrations for 30+ companies (up to 50 users each), handling complex configs, live training demos, and number porting.

Mentored 3 junior technicians, supervising their project workflows, shadowing calls, and handling technical escalations.

Associate (Part Time)

August 2020 – January 2023

Dollarama

Assisted customers with inquiries and complaints, ensuring a positive shopping experience

Processed transactions accurately and maintained efficient checkout operations while restocking shelves for optimal store organization.

Full-Time Studies and Relevant Experience

Jun 2016 – Jun 2021

Worked part-time while completing full-time IT studies, demonstrating strong time management and reliability.

 

Education

Cybersecurity Post Diploma

September 2020 – May 2021

New Brunswick Community College

Tools and Technologies explored:

Macafee ePO, IBM SIEM QRAdar, Pfsense, AWS and Azure Cloud Computing, Red Hat Linux, Kali Linux, and Windows Server 2012

Diploma in Computer Systems Technician

January 2020 – August 2020

Centennial College

Bachelor of Science in Information Technology

September 2013 – December 2018

University of the Commonwealth Caribbean

Professional Development & Skills

Troubleshooting Exchange Online

Windows 10: Manage and Maintain Windows 10

IT Support Technical Skills BootCamp (2023)

Time Management Mastery: Do More, Stress Less (2023)

Leadership Development (2016)

Tech Volunteered Experience

Junior Computer Technician

October 2016 — November 2016

Kingston Bookshop

Supported the Information Technology Department in executing the annual computer maintenance across seven retail stores, warehouses, and main office. Tasked with defragmenting hard drives, performing Windows and antivirus updates, checking for disk errors, and removing unnecessary software to optimize system performance.

IT Assistant

September 2017 — September 2017

Inet Limited

Collaborated with the on-site technician to successfully wire the entire office building, ensured seamless connectivity. Expertly connected cables to the router and switch, establishing a reliable network infrastructure.

Computer Literacy Volunteer

November 2018 — November 2018

Pembroke Hall Primary School

Conducted computer literacy workshops for 500+ students, focusing on Microsoft Office and fundamental IT skills.

Website Developer Volunteer

Website Developer Volunteer

Built a fully functional website using WordPress, improving user engagement and accessibility.

Contact

Get in Touch

506-897-7044

Canada

richardohinds10@gmail.com

Contact Form